End User Computing Factors that Affect Javascript Loading

We present video content to end users and I've recently had a user report that they are unable to view the videos (loaded using JW Player 7 self-hosted) in any of the HTML5 supported browsers (IE11 11.9.0060, Chrome 46, Firefox 42).

We have tested in these browsers repeatedly before going live and we were never able to re-create the issues reported by this end user

Here is the code that is used to instantiate the video player:

<script type="application/javascript" src="http://sharepoint-videos.s3.amazonaws.com/scripts/jwplayer.js"></script>
<script type="application/javascript" src="http://sharepoint-videos.s3.amazonaws.com/scripts/jwplayer_license.js"></script>
<link rel="stylesheet" href="http://sharepoint-videos.s3.amazonaws.com/scripts/player.css" type="text/css" media="screen" />
<div id="visualSPPlayer">Loading the player...</div>
<script type="text/javascript">
var playerInstance = jwplayer("visualSPPlayer");
playerInstance.setup({
playlist: [{
        image: "http://sharepoint-videos.s3.amazonaws.com/screencasts/20002/poster.PNG",
        sources: [ {
            file: "http://sharepoint-videos.s3.amazonaws.com/screencasts/20002.mp4"
        }],
         tracks: [{ 
file: "http://sharepoint-videos.s3.amazonaws.com/screencasts/20002/thumbnails.vtt", 
kind: "thumbnails"
}]
    }],
primary: "html5",
width: "100%",
aspectratio: "16:9",
autostart: true,
skin: {
  name: "vapor",
active: "#E16933",
inactive: "#E16933",
background: "#333333"
}
});
</script>

Answers


Can you have them try another computer in the same office? What about in an incognito window? What about on their phone in the office's wifi? Yeah i suspect the content is possibly being blocked. As @Antiga said, have them look at the network tab to see what other calls are being made, and check to see the http code, they should all be 200.


Need Your Help

Setting up a virtual host in Webmin

virtual host webmin

I set up a virtual host in a Linux server running Webmin 1.580. I gave it a server name and a document root directory. How do I access the website under the virtual host from the internet?

Invalid byte 1 of 1-byte UTF-8 sequence

ant utf-8 maven facelets myfaces

I have a MyFaces Facelets application, where the page coding is a bit rugged. Anyway, it's developed with Eclipse and built with Ant, and kindof runs ok in Tomcat 2.0.26. So far so good.